Thank you for purchasing products from Reed Summit LLC. We hope you are satisfied with your purchase. If you receive an item with quality issues, please contact us in accordance with the policy below.
1. Refunds for Quality Issues
If the item you receive has manufacturing defects or other quality issues, you may contact us within 30 days of receipt to request a refund or other appropriate resolution.
Please contact us via email and provide the following information:
Order number
Purchaser's name
Product name
Description of the issue
Photos or videos clearly showing the problem
Upon receiving your request, we will review the situation.
2. Handling Quality Issues
If it is confirmed that the item has quality issues covered by this policy, we may—depending on the specific circumstances—offer:
A full refund;
A replacement product;
Another reasonable solution.
The specific resolution will be determined based on the condition of the product and applicable laws.
3. Returns for Non-Quality Issues
Unless there are quality issues, manufacturing defects, or requirements under applicable law, all product sales are final.
Return or refund requests based on the following reasons generally fall outside the scope of this policy:
Change of mind;
Personal preference;
Purchasing error;
Non-material differences from expectations;
Normal wear and tear.
4. Normal Wear and Tear and Damage Caused by the User
Issues resulting from normal use, natural wear and tear, accidental damage, misuse, incorrect installation, unauthorized modification, or failure to follow product instructions—and which do not constitute manufacturing defects or quality issues—may not be eligible for a refund or return.
5. Refund Processing
Once a refund is approved, we will process it using the original payment method.
The time it takes for the refund to appear in your account may vary depending on the processing times of your bank, credit card company, or other payment service provider. 6. Contact Us
To request a refund due to quality issues or if you have any questions regarding our return policy, please contact us at:
Address: 4625 QUEEN ANNE CT, UNION CITY, CA 94587
Phone: (657) 751-0090
Email: jinky@reedsummit.com
Please provide complete order details when submitting a refund request so that we can process it promptly.